Accreditation:
The confirmation by a third-party accreditation body (usually governmental)
that a laboratory meets the requirements of an accreditation standard, e.g.,
ISO/IEC 17025:2017.
Accuracy:
The difference between an observed or measured value and the accepted or ‘true
value’. Accuracy is affected by both random and systematic errors, and it can
be defined as the sum of systematic plus random error.
Anomaly:
An unexpected occurrence that has had (or had the potential to have) a negative
effect on the work undertaken by the laboratory.
Audit Trail: A
chronological record that provides documentary evidence of the sequence of
activities or changes that have occurred in a particular process, system, or
piece of equipment. Audit trails enhance transparency, traceability, and
accountability.
Batch: The
analysis of a group or "batch" of samples simultaneously, often used
in production scenarios to ensure consistency and quality across a specific
production run.
Biosecurity:
A set of preventive measures designed and applied to reduce the risk of
introducing a pathogenic agent into an enclosed laboratory.
Blank:
A sample containing no added analyte or a sample treated in such a manner that
the desired reaction does not take place (e.g., one of the reagents used to
produce a reaction is omitted).
Calibration:
The process of comparing a measurement instrument or system with a known
standard to determine its accuracy and correct any deviations, ensuring the
reliability of measurements.
Certification:
The confirmation by an independent, third-party certification body that conformity
is demonstrated with the specific requirements of a standard, e.g., ISO 9001.
Certification may also be referred to as ‘Registration’.
Complaint:
An expression of dissatisfaction from a customer regarding the quality of work
performed by the laboratory.
Containment Level (CL):
The bio-containment precautions that are to be taken when handling potentially
harmful biological agents in an enclosed laboratory. These range from CL 1
(minimum level) to CL 4 (the highest).
Control of Data:
The systematic management of data to ensure its accuracy, integrity, and
confidentiality throughout its lifecycle, from collection to reporting.
Corrective and Preventive
Action (CAPA): Corrective actions are actions taken when
a process deviates outside the specification of the Quality Management System.
Corrective Actions remove the ‘cause,’ and Preventive Action prevents
recurrence. CAPA may be undertaken as a result of an anomaly, non-conformance,
or customer complaint.
Certified Reference
Material (CRM): A reference material accompanied by a
certificate that provides information on its characteristics and properties,
such as composition, homogeneity, and stability. The certification is issued by
a recognized certification body or authority, and it attests that the material
has been thoroughly analyzed and meets specific quality criteria. CRMs are
particularly valuable in analytical chemistry and other fields where precise measurements
and traceability to international standards are crucial. The use of CRMs
enhances the accuracy and comparability of results among different laboratories
and over time.
Critical Control Point
(CCP): A specific point in the food production
process where control measures can be applied to prevent, eliminate, or reduce
a potential hazard to an acceptable level. CCPs are crucial in Hazard Analysis
and Critical Control Points (HACCP) systems.
Cross-Contamination: The
unintentional transfer of contaminants from one sample, substance, or surface
to another, posing a risk to the accuracy and integrity of test results.
Decision Rule: A predefined criterion or set of rules that guide the laboratory in determining conformity or non-conformity based on measurement results and associated uncertainties.
Document:
A controlled written policy, procedure, or work instruction that defines what
operators do and how to do it. Controlled means that the document states who
wrote and/or authorized the policy or procedure, when it was issued, and states
a version number to avoid the use of a document that is no longer valid.
Control of documentation will normally be the responsibility of the Quality
Assurance Manager.
Gap Analysis:
An audit with the purpose of establishing the current ‘gap’ between current activities
and those which would meet the requirements of a standard or Management System.
Impartiality:
The principle of neutrality and absence of bias in the decision-making process
of a laboratory. It ensures that laboratory activities, including testing and
calibration, are conducted objectively without any undue influence.
Internal Audits: Systematic and independent assessments conducted by the laboratory to evaluate its compliance with established policies, procedures, and standards, identifying areas for improvement.
Laboratory Information
Management System (LIMS): A software-based system designed to
manage and streamline laboratory processes, including sample tracking, data
management, and reporting. LIMS enhances efficiency and data integrity within
the laboratory.
Limit of Detection (LOD): The
lowest concentration of an analyte that can be reliably detected but not
necessarily quantified. LOD is a critical parameter in assessing the
sensitivity of an analytical method.
Limit of Quantification
(LOQ): The lowest concentration of an analyte that
can be reliably measured and quantified with a defined level of precision and
accuracy. LOQ is a key parameter in establishing the lower limit of a
measurement range.
Matrix Effect: The
influence of the sample matrix on the accuracy and precision of analytical
measurements. Understanding and mitigating matrix effects are essential in
ensuring reliable and accurate results, especially in complex sample types.
Measurement Uncertainty:
The parameter associated with the variability of measurement results,
encompassing both systematic and random errors. It provides a quantitative
estimate of the confidence level in a measurement.
Metrological Traceability:
The ability to trace measurement results to a recognized reference standard
through an unbroken chain of comparisons, ensuring the reliability and accuracy
of measurements.
Nonconforming Work:
Work that does not meet specified requirements or standards, requiring
corrective actions to address the non-conformity and prevent its recurrence.
Opinions and
Interpretations: Subjective judgments or explanations
provided by laboratory personnel in the context of their expertise, especially
when dealing with complex or ambiguous situations.
Provision of Objective
Evidence: The presentation of tangible and verifiable data or
information that demonstrates compliance with specified requirements.
Proficiency Testing: An
external assessment of a laboratory's competence to perform specific tests or
calibrations. Proficiency testing involves the laboratory analyzing samples
with unknown concentrations and comparing its results with those of other
competent laboratories.
Quality Control (QC): A systematic process within the laboratory
that monitors and verifies the consistency and reliability of analytical
procedures, ensuring that the results meet specified quality criteria.
Quality Control Chart: A
graphical tool used to monitor and analyze the performance of a process over
time. Control charts help identify trends, patterns, or shifts that may
indicate variations in the process.
Quality Control Sample: A sample with a known concentration of an
analyte, used to assess the precision and accuracy of analytical methods and
equipment. It helps ensure the reliability of test results over time.
Quality Objectives: Specific and measurable goals set by the
laboratory to achieve and maintain the desired level of quality in its
operations. Quality objectives support the organization's overall quality
policy.
Quality Records: Documents and data that provide evidence of
the implementation, monitoring, and performance of the QMS. Quality records
include, but are not limited to, calibration records, test results, and audit
reports.
Quality Policy: A statement of the organization's commitment
to quality, outlining its overall intentions and direction for achieving and
maintaining quality in its operations.
Quality Assurance (QA): A set of planned and systematic activities
implemented within the QMS to provide confidence that the laboratory will
fulfill quality requirements.
Quality Manual: A documented set of policies, procedures, and
guidelines that define and describe the laboratory's QMS and its structure.
Records:
Can be electronic or paper. Examples include chain of custody paperwork, sample
results, worksheets, QA/QC data, audit results, calibration records, etc.
Reference Material:
A material or substance with well-characterized properties, used as a standard
or benchmark in laboratory analyses. Reference materials provide a basis for
calibration, quality control, and validation of measurement methods. They are
essential for ensuring the accuracy and reliability of test results by allowing
laboratories to compare and verify their measurements against a known and
established reference.
Reproducibility: The degree
of agreement between results obtained by different laboratories, analysts, or
instruments when analyzing the same sample under the same conditions.
Reproducibility is a measure of the method's robustness and reliability.
Risk Assessment:
The systematic process of identifying, analyzing, and evaluating potential
risks associated with laboratory activities. Risk assessment helps prioritize
risk management strategies to minimize the likelihood of adverse events.
Root Cause Analysis: A systematic
process of identifying and addressing the underlying causes of problems or
non-conformities, aiming to prevent their recurrence.
Sampling:
The process of selecting and collecting representative portions of a material
or substance for analysis, often crucial in ensuring the accuracy and
reliability of test results.
Sampling Plan: A structured approach to selecting samples for
testing, outlining the procedures and criteria for collecting representative
portions of materials.
Standard Operating
Procedure (SOP): A document describing specified steps
taken in a method. This method can be a specific analytical procedure or a
policy controlling a more generic aspect of the work performed (e.g., training
records, handling complaints, or using balances). SOPs may be paper or
electronic but must be controlled and available at the point of use.
Test:
A procedure for critical examination; a means of determining the presence,
quality, or truth of something; a trial.
Traceability:
The property of the result of a measurement whereby it can be related to stated
references, usually international standards, through an unbroken chain of
comparisons.
Trainee:
A person receiving training in the workplace.
Trainer:
A person who is trained and competent in a procedure and is training another.
Uncertainty Budget: A detailed breakdown of the sources and
magnitudes of uncertainties associated with a measurement process, helping to
quantify and manage the overall measurement uncertainty.
Uncertainty Measurement: The
process of evaluating and quantifying the uncertainties associated with a
measurement result. It involves considering factors such as instrumentation,
method variability, and environmental conditions.
Validation:
The robust process of demonstrating and documenting that a procedure is fit for
purpose and establishing the limits of testing that may apply.
Verification:
The process of confirming that specified requirements have been met through the
examination of objective evidence, often applied to equipment, methods, or
procedures.
Work Instruction: A detailed set of step-by-step instructions
that guide laboratory operators on how to perform a specific task or activity
within the laboratory.
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